Order and Shipping Policies for DRSUPPLY.COM

PLACING AN ORDER: Use our online store to send your order or fill out the order form below and
submit it to us. To speak with a sales representative, call 1-800-458-5458 from 9 a.m. to
5 p.m. CST, Monday through Friday. Our fax line is open 24 hours a day at 1-806-355-0585.

ONLINE METHOD OF PAYMENT: Visa, Mastercard, American Express, Discover, Check and Check by Phone.

TERMS: Applicable sales tax added for shipments to Texas residents. Texas doctors and clinics are elligible for a sales tax exemption. Retruned check or C.O.D. will be charged a $20 reprocessing fee.

SHIPPING AND FREIGHT CHARGES: UPS shipping charges will be added to all orders, unless otherwise specified. Second day and next day shipments are available with an extra charge. Most orders are shipped within 24 hours. Shipping and handling fees vary according to location and weight. International orders will be charged appropriate shipping expenses, with customs, duties and brokerage payable by the customer at the destination.
Delivery options: UPS ground, overnight, 2-day air and Priority Mail.

RETURNS, EXCHANGES, AND CANCELLATIONS: Pre-approval is required on all returns and only merchandise sent pre-paid in new, unopened condition will be accepted. A 20% cancellation fee will be charged on all cancelled or returned items.

DAMAGE AND WARRANTIES: We guarantee every order to be in excellent condition at time of arrival.
Freight and Shipping damage is the responsibility of the carrier and must be noted before signing and accepting. Products and services are warranted by the manufacturer or provider of service and administered by their authorized service centers according to their published terms.

OUR LOWEST PRICE IN THE NATION GUARANTEE: Thera-Plus Doctors Supply is dedicated to the finest
quality products at the absolute lowest cost to you, the customer. Our guarantee is this: If you
find the same product at a lower price, just fax to us the lower quote, and we will save you money! Simple as that. We will not be under sold.

SECURITY: We have updated our site to protect your privacy and provide secure online ordering.
The information you provide while placing your online order—including your credit card
number—is secure; it cannot be read or tampered with during transmission.
For more information, go to Equifax "Secure Site" eBusiness ID,,,,,,,,,,,,,,,